Roller Sound

Shipping Policy 
Shipping service costs are included in the order checkout fees.

Shipping Range 
Currently, T&G Direct's delivery service only covers the 48 contiguous states of the USA and does not include overseas territories and Alaska. We are continuously evaluating and expanding our logistics network to meet more customer needs, but at present, we do not offer shipping services to these areas. We understand this may cause inconvenience to customers in non-service areas and are actively seeking viable solutions. In the meantime, we suggest customers consider shipping products to friends or family addresses in the contiguous USA, who can then forward them to your area. We appreciate your understanding and support, and look forward to providing you with comprehensive service in the future. If you have any questions or need further assistance, please feel free to contact us at our customer service email service@tg-direct.com.

Order Confirmation and Tracking 
When you purchase products on our website, we aim to process all orders within 48 hours, and once order processing is complete, we will arrange for shipping immediately. Shipping time depends on your location and the chosen shipping method. Therefore, the total time from placing your order to receiving your products will include our order processing time and the shipping time. We understand your eagerness to receive the products as soon as possible, so we will do everything we can to ensure orders are processed and shipped quickly and efficiently. Thank you for your understanding and patience.

Note: Orders to remote areas would take a little longer to be delivered. Please note that the delivery time depends on the address specified for the order.

What Shipping Carriers Do You Use?

All of our orders are shipped via UPS.

About Taxes 
We are committed to providing a transparent and hassle-free shopping experience for all our customers. To this end, we have updated our tax policy to ensure greater convenience and clarity:

For all our products, regardless of the shipping location or destination, the listed prices now include all applicable taxes. This means that the price you see is the final price you pay, with no additional taxes or fees added at checkout. Whether the product is shipped from local warehouses or internationally, the price displayed on our website comprehensively covers any duties, taxes (including VAT), and brokerage fees, if applicable.

By incorporating all tax-related costs into the product prices, we aim to eliminate any uncertainty or unexpected expenses for our customers at the point of purchase. This change is part of our ongoing efforts to enhance the shopping experience, ensuring that our customers can make their purchases with complete confidence and peace of mind.

Failed and Refused Deliveries 
If delivery fails due to incorrect delivery address or contact phone number provided by the customer, leading to the courier's inability to deliver, and the parcel is returned, we will cancel the order, deduct the courier fee, and refund the remaining funds of the order. If the failed delivery is due to the courier's fault and not due to incorrect or missing information provided by the customer, we will cancel the order and refund the full amount of the order. Please ensure to track your order using the tracking information we provide. For delivery issues, please contact the carrier directly. For LTL freight, you need to coordinate with the freight company to schedule delivery.

Damage and Loss 
Please inspect your package upon receipt. If you find any damage, confirm it with the carrier before accepting. Accepting the package means assuming responsibility. In case of damage, T&G Direct may provide assistance at its discretion. If the carrier loses your order, please contact us at service@tg-direct.com with your order number, tracking number, and proof of loss.